Providing good after-sales service is a basic requirement for manufacturers of three-dimensional garages. Today, the Wuxin Intelligent editor will talk about four important points of after-sales service for three-dimensional garages:

Firstly, the unit responsible for after-sales service must have a Special Equipment Installation, Renovation, and Maintenance License issued by the Technical Supervision Bureau of the People's Republic of China. The after-sales service work of the three-dimensional garage is generally undertaken by the manufacturer, or it can be entrusted to units that have obtained corresponding qualifications.

Secondly, manufacturers of three-dimensional garages should provide commonly used spare parts and timely supply of necessary equipment. Regular maintenance by professional personnel can reduce the failure rate and extend the service life of the three-dimensional garage. However, when there is a need to replace parts, inadequate preparation can lead to a longer delay in repair work. Therefore, vulnerable parts should be kept on hand, and other components should be reserved according to their normal service life to ensure maintenance needs.

Thirdly, maintenance personnel must be able to arrive at the scene to solve problems in a relatively short period of time. After sales service mainly undertakes two tasks, one is regular maintenance and upkeep; The second is emergency fault handling, and completing these two tasks requires a professional technical team in the local area.

Fourth, establish a complete customer technical file. In addition to retaining the manufacturing records of each three-dimensional garage project, parking equipment manufacturers should also provide customers with a complete set of engineering design and technical records to provide reliable basis for after-sales service work. Generally speaking, the factory engineering is responsible for one year of free maintenance and lifelong maintenance. After sales service personnel should register the inspection and maintenance time and content in detail according to the requirements of the "Regulations for Supervision, Inspection and Periodic Inspection of Mechanical Parking Equipment Installation", providing a basis for the scientific use and management of the equipment.