In order to improve our company's after-sales service system, clarify the mutual rights and obligations between our company and users, and ensure the fast and standardized after-sales service of our products, in accordance with relevant national regulations, our company has formulated the following after-sales service regulations:

Provide free monthly fixed cycle equipment maintenance and upkeep within 24 months.

Our company will conduct professional maintenance and upkeep of the vertical and horizontal moving parking equipment used by your company no less than twice a month, and send 1-3 professional technicians for maintenance and upkeep each time.

According to the on-site inspection, the testing or maintenance contents are as follows:

① Maintenance and upkeep of motors;

② Maintenance and upkeep of transmission components such as sprockets and chains, such as refueling and observing their operation;

③ Maintenance and upkeep of the operation of various safety protection devices;

④ Inspection and testing of various control switches and buttons;

⑤ Cleaning and maintenance of mechanical parts, daily rust prevention maintenance, etc;

⑥ Electrical insulation condition, including testing of grounding resistance.

After sales Service Center

When the equipment detects a malfunction, it can respond promptly and dispatch professional maintenance personnel to the site within 2 hours for handling. In case of special malfunctions, it should actively communicate and negotiate with the owner in a timely manner, and propose the best solution in the shortest possible time for the owner's consideration. Provide 24-hour on duty service: 15506262888 to ensure smooth communication.

Main operating procedures and content

1. Main operating procedures

Our company promises to respond immediately upon receiving a repair call (on-site service) and dispatch professional maintenance personnel to the site within half an hour for handling. General technical issues can be resolved by technicians within 1 hour to ensure the normal operation of the equipment. If it is a quality issue, the seller is responsible for replacing the damaged parts and restoring normal operation within 24 hours.

After sales service personnel shall fill in maintenance service or fault handling records in detail, with two copies of the record form, one for the user and one for the company's quality management department. Records must be signed and confirmed by the user representative in order to be valid.

Good maintenance and repair are the key to the safe and reliable operation of equipment. Therefore, there must be a dedicated person to maintain and repair the equipment according to the specific content specified in the equipment maintenance and repair system.

2. Maintenance and upkeep content

According to the on-site inspection, the testing or maintenance contents are as follows:

① Maintenance and upkeep of the motor.

② Maintenance and upkeep of transmission components such as sprockets and chains, such as refueling and observing their operation.

③ Maintenance and upkeep of the operation of various safety protection devices.

④ Inspection and testing of various control switches and buttons.

⑤ Cleaning and maintenance of mechanical parts, daily rust prevention maintenance, etc.

⑥ Electrical insulation condition, including testing of grounding resistance.

● Specific contents of weekly maintenance:

1. Check if the sound of the motor is normal;

2. Check whether the brake is accurate and reliable;

3. Check whether the actions of all limit switches are accurate and reliable;

4. Check whether the photoelectric switch works reliably;

5. Check if all indicator lights on the operation box are intact;

6. Check if the buzzer is working properly;

Monthly maintenance content:

1. Clean the dust on the photoelectric switch;

2. Check if all limit switch fixing bolts are loose;

3. Check the tightening program of the transmission chain for the translation platform and the lifting platform;

4. Check the oil level height of the gearbox. If it is a lifetime maintenance gearbox, follow the gearbox manual;

5. Perform manual loading and unloading of all upper level parking spaces, observe the positioning accuracy of the parking spaces. If the parking space is inaccurate due to the failure of the brake motor and brake spring, the original parts should be replaced immediately.

Before the end of the product warranty period, our company will conduct a comprehensive inspection of the parking equipment of the demander free of charge, and correct any problems that occur free of charge. All expenses incurred as a result will be borne by our company.

3. Signing of parking equipment maintenance contract

Our company provides free maintenance services for parking equipment during the warranty period from the time of delivery to the user. We dispatch personnel for regular maintenance every month and provide 24-hour emergency maintenance services to the user. After the warranty period, we offer various maintenance services such as large or small packages at market preferential prices. Three months before the end of the product warranty period, we sign a parking equipment maintenance contract with the user.

4. After signing the parking equipment maintenance contract

◆ Supply of spare parts:

1. During the product warranty period

1) For the parking equipment of the demand side, our company will provide free repair and maintenance materials such as engine oil and cotton yarn, as well as free mechanical parking equipment parts damaged under normal use.

2) Our company will provide lifetime maintenance materials, which will be offered at a better price than the market.

3) To ensure the normal operation of maintenance work, our company provides lifelong maintenance materials and spare parts to users based on the wear and tear of various mechanical parts.

2. After the product warranty period has expired

1) The supply of spare parts beyond the product quality warranty period, and the replacement of all damaged equipment parts, will be sold at the company's cost price.

2) After signing the maintenance contract, we will also prepare some parts for the use of the mechanical parking equipment on site (the free parts provided will depend on the maintenance contract signed), so as to ensure that they can be used as needed.

Maintenance content after the warranty period

Good maintenance and repair are the key to the safe and reliable operation of equipment. Therefore, there must be a dedicated person to maintain and repair the equipment according to the specific content specified in the equipment maintenance and repair system.

● First level maintenance

Before using the equipment every day, the specific content is as follows:

1. Clean the dust on the surface of the equipment;

2. Check if the sound of the motor is normal;

3. Check whether the brake is accurate and reliable;

4. Check whether the actions of all limit switches are accurate and reliable;

5. Check whether the photoelectric switch works reliably;

6. Check if all indicator lights on the operation box are intact;

7. Check if the buzzer is working properly;

● Secondary maintenance

Once a month, in addition to arranging first level maintenance, the following tasks should also be carried out:

1. Clean the dust on the photoelectric switch;

2. Check if all limit switch fixing bolts are loose;

3. Check the tightening program of the transmission chain for the translation platform and the lifting platform;

4. Check the oil level height of the gearbox. If it is a lifetime maintenance gearbox, follow the gearbox manual;

5. Perform manual loading and unloading of all upper level parking spaces, observe the positioning accuracy of the parking spaces. If the parking space is inaccurate due to the failure of the brake motor and brake spring, the original parts should be replaced immediately.

● Third level maintenance

Conduct once a month. In addition to arranging first and second level maintenance, the following tasks should also be carried out:

1. After the first month of equipment operation, the reducer oil must be replaced and the oil inside the reducer must be washed clean. The reducer should use 40 # mechanical oil or 90 # industrial gear oil. If it is a lifelong maintenance free reducer, follow the reducer manual;

2. Check the wheels of the first horizontal moving car plate, the wheels of the upper horizontal moving frame, and the transmission shaft support of the lifting car plate

Check whether the bearings of the support and sprocket groups are intact, and lubricate the bearings that need to be lubricated;

3. Check the wear level of the lifting chain, and replace it completely if it is severely worn;

4. Conduct a comprehensive inspection of the entire mechanical and electrical systems of the equipment;

5. The battery of the programmable controller should be replaced every five years and must be replaced within 5 minutes, otherwise the data in the memory will be lost.

Maintenance fee standard after the warranty period expires

4. After signing the parking equipment maintenance contract

Note: The above training time is tentative. The principle for training the employer's operators is to ensure that they fully grasp the above training content and, based on on-site explanations, enable the operators to truly master theoretical knowledge and practical operations.